Payment and Cardholder Verification

Our customer's security is most important to us, we want to make sure no malicious transactions occur and the card usage is authorized by the Credit Card Holder. That's why you might receive an email or call from a LuxFlight representative. It is important to follow the instructions provided to avoid your booking being canceled. You may be required to verify your identity and the legitimacy of the payment method.

To combat internet fraud, we want to ensure that the cardholder has authorized the transaction and booking. Our automated system flags bookings that need closer scrutiny. Rest assured, we will never ask for sensitive information beyond what is necessary to verify the cardholder’s identity.

Can I Change My Payment Method?

For security reasons, you cannot change the payment method for a booking once the purchase is completed, however if you have a valid reason for the card change please contact [email protected]. Also If you need to change your itinerary, you may be able to add a different payment method to cover the airline's change fees.

Questions About Refunds

Refunds

If you have submitted a cancellation, please allow 15 business days for processing. We will notify you via email once the process is complete.

Important

• Refunds are subject to the airline's discretion, and LuxFlight can only process refunds authorized by the airline.
• LuxFlight cannot change the original form of payment for the refund. If your original payment method has expired or been canceled, contact your financial institution for assistance. They can usually transfer the refund to your new card.
• If you booked within the past 24 hours, you might be eligible to cancel your booking for a refund minus LuxFlight service charges.
• Our agreement with most low-cost carriers, such as Spirit, Frontier, or Norwegian Air, requires us to collect the funds directly and then forward payment to the airline from the LuxFlight account. Refunds in these cases may take 1-2 weeks to be processed back to your account.
• If you are canceling due to illness or death in the family, we may be able to apply for a goodwill refund with the airline.

Questions About Charges and Fees:

I think I may have been double-charged or overcharged!

If you notice double charges or overcharges for one booking, don't worry! This is normal. Airlines often place an authorization hold to ensure sufficient funds before processing the payment. Once the payment is processed, the authorization will be removed within a few business days, leaving only the official charge, for any questions regarding the payments please contact [email protected].

If you're booking for multiple passengers, the airline may place individual charges for each ticket, resulting in multiple charges of the same amount that add up to the total trip cost.

I was charged but I don't have a confirmed booking

Occasionally, when booking a flight on LuxFlight, the airline places a credit card authorization hold before the booking is confirmed and processed. If the booking is unsuccessful and cannot be confirmed by the airline, the authorization will be removed within a few business days.

If you haven't received a confirmed ticketed reservation, it's possible that our team needs to verify the cardholder before confirming the booking and completing the transaction. Therefore, please rest assured that one of our Customer Support specialists will contact you with further information and will guide you through the process.