Before Departure

Flight Check-In

You can check-in directly on the airline's website up to 24 hours before departure for domestic flights and up to 48 hours before departure for international flights.

If online check-In is not available, don't worry - you can check-in at the airport on the day of travel, where your boarding passes will be printed for you.

It is not mandatory to check-in on-line in advance, but it is something you may want to do to save time at the airport.

Depending on a variety of factors (such as country of residence, randomized security checks, visas, etc.) you may not be able to fully complete the check-in process online. If that is the case, simply check-in directly at the airport on the day of travel.

You don't need a paper ticket to check-in at the airport. All you'll need is your airline confirmation code and your Travel Documents (Passport, Visa, ID, etc)

Boarding passes (both electronic and paper) will always be provided directly by the airline and cannot be sent to you by LuxFlight.

Terminals and Boarding Gates

The boarding gate will usually not be determined until after check-in on the actual day of travel. For trips with layovers, it is advised to check the flight information display systems (large screens located throughout the airport) at the connecting airports for the most updated, accurate information, Gates and Terminal may change at any time, even in Connecting airports, so it is your responsibility to make sure you are following the information and instructions from the airline.

Since terminals and boarding gates are often not determined until the coming weeks before your departure date, this information can not be displayed on your booking confirmation. If you’d like to request more information about your departure terminals before arriving at the airport, please check it on the airline's website.

Visa/Passport Information

It is each passenger's own responsibility to research and secure any required visas or other travel documentation prior to departure flight.

Most destinations require a Passport Valid at least 6 months after your return date, so please make sure all your Travel documents are in order and ready for your trip.

Please note that LuxFlight is not liable for any issues caused by incorrect or invalid traveler information such as misspelled name or incorrect date of birth entered at the time of booking.

Furthermore, LuxFlight is not responsible for any issues caused by Visa/Passport or other travel documentation, it is Passenger's own responsibility to be ready for the trip and have all required Travel Documents.

Flight Disruptions and Delays

In case you are at the airport and your flight is either delayed or cancelled, see an airline representative at the airline counter right away. In most cases, they are able to book you on the next available flight or offer a refund.

Mostly, after you complete the check-in process and get your boarding pass, the ticket is under the airline's system control, and only the airline's representative can change or modify your itinerary.

If they are unable to assist you after speaking with them, please contact our Customer Support Center at LuxFlight. We are always happy to assist you with changes or cancellation, but we follow the airline's rules, so we can only do what the airline is authorizing us to do.

When should I get to the Airport?

It's important to get to the airport well in advance of your flight time in order to manage to complete the check-in, drop off your bags, and get through airport security.

For domestic flights - at least 2 hours in advance of the scheduled departure time.

For international flights - at least 3 hours in advance of the scheduled departure time.